Stanford Environmental Health & Safety
Distilling thousands of pages of critical content into an easy-to-use interface
Keeping the Stanford community safe
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Stanford’s Environmental Health and Safety department (EH&S) is the principal entity responsible for not only compliance with the law, but ensuring that the Stanford community is safe — an extremely challenging mission given the extent of Stanford’s activities.
Despite conscious effort to avoid being viewed as an “enforcement” agency, EH&S is often viewed as an impediment between an individual and their chosen task. Unfortunately reinforcing this perception was their outdated site: it was disorganized, difficult to maintain and update, and not mobile friendly. The site hosts an incredibly large volume of content — everything from safety manuals, PDFs, and critical documentation — that was buried and hard to find. Thus the former online space for EH&S was often an additional barrier for those trying to conduct their work in a safe and compliant manner.
The business goals became the following:
- Create a responsive web experience that solves problems for real users, and advances the goals of EH&S to realize a safe and healthy Stanford.
- Revamp information architecture (IA) to make it simple to use, match users’ expectations for how safety information is organized, and easy for people to find what they needed.
- Shift the perception and language of safety away from “compliance” and toward something more progressive and attractive, to persuade unmotivated users to participate more fully.
- Eliminate bottlenecks for users who are already motivated to take positive action.
- Allow for analytical data to be taken from the site to determine the level of success, and be able to adjust the site as needed in response to the data.